Accountability

Owning Company Initiatives

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LEARNING OBJECTIVES

Share valuable insights on owning company initiatives. A group exercise illustrates the organizational lift or drag that occurs based on team support.

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KEY CONCEPTS

  • Why we sometimes hide behind upper management

  • Reasons for a lack of accountability

  • Group discussion regarding responsibility and accountability

  • The J-Curve of Accountability

Sample Content

 

Empowerment, Autonomy & Accountability

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LEARNING OBJECTIVES

This module examines what happens when you empower individuals and teams. Learn from industry leaders and the surprising policy Ritz Carlton employs to strengthen their business through autonomy and empowered decision-making.

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KEY CONCEPTS

  • Drawbacks of micromanagement vs. the benefits of empowerment.

  • In what ways does our team deal with

    micromanagement?

  • Close management ≠ micromanagement

  • The $2,000 Rule

  • Customer loyalty can result from empowered employees

  • How to practice empowerment at work

Sample Content

 

Keeping Quiet vs Speaking Up

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LEARNING OBJECTIVES

As part of our communication series, this course examines two scenarios where communication had a significant impact on outcomes. Your team then look at ways to better understand when to speak up and when to be quiet.

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KEY CONCEPTS

  • When to listen, when to speak up

  • Example of when it’s good to stop talking

  • Extreme consequences resulting from miscommunication

  • Master the art of speaking up

  • When to speak up

Sample Content

 

Teamwork (Part 1)

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LEARNING OBJECTIVES

Through strong logic, humor and useful insights, participants learn to embrace and improve teamwork ideals.

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KEY CONCEPTS

  • Some people embrace the notion “not my job”

  • The Swing: example of extreme teamwork

  • The importance of teamwork

  • Exploring teams, past and present

  • The psychology of teams

Sample Content

 

Personal Accountability

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LEARNING OBJECTIVES

Gain a fresh perspective on creating cultures of accountability. In this course, we examine the the vital behaviors that distinguish good and great accountability cultures. Through guided talking points, your team will be encouraged to discuss ways to improve vertical and horizontal accountability. At the end of this course, your team will have a heightened awareness for things they can do to contribute to to a better accountability culture.

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KEY CONCEPTS

  • The surprising truth about high performing sports teams and peer-to-peer accountability

  • Understanding the difference between accountability and responsibility

  • Group discussion about creating an accountability culture

  • Methods for self-management/accountability

  • Group & self-assessments

Sample Content