Autonomy

Empowerment, Autonomy & Accountability

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LEARNING OBJECTIVES

This module examines what happens when you empower individuals and teams. Learn from industry leaders and the surprising policy Ritz Carlton employs to strengthen their business through autonomy and empowered decision-making.

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KEY CONCEPTS

  • Drawbacks of micromanagement vs. the benefits of empowerment.

  • In what ways does our team deal with

    micromanagement?

  • Close management ≠ micromanagement

  • The $2,000 Rule

  • Customer loyalty can result from empowered employees

  • How to practice empowerment at work

Sample Content