Communication

Body Language & the Power of Posture

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LEARNING OBJECTIVES

This module explores the power of non-verbal communication. Participants will learn how to interpret and use body language, posture and non-verbal cues to enhance their interactions with others.  In this presentation you’ll share practical examples and exercises that will increase awareness of, and ability to use non-verbal communication more openly, honestly and transparently.

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KEY CONCEPTS

  • How does body language and posture affect our business?

  • The importance of body language.

  • We believe non-verbal cues over verbal cues.

  • Are you buying it?

  • Exercises

    • Falling Paper

    • Gestures List

    • Charades

    • Paper Charades

  • S.O.F.T.E.N the hardline.

  • TED talk: Your Body Language May Shape Who You Are.

 

Sample Content

 

Strengthening Relationships with Thoughtful Conversation

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LEARNING OBJECTIVES

This module explores ways to improve the nature and quality of communication.

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KEY CONCEPTS

  • The art of connected communication

  • The single biggest problem in communication is the illusion that it has taken place (Shaw)

  • Your message is impacted by how it is said

  • Connecting through thoughtful questions

  • Improving conversation skills

Sample Content

 

Communicating Clearly

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COURSE OVERVIEW

This module shares helpful tools on clarifying important messages. This training incorporates logic, humor and powerful tools that are actionable and cement concepts.

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KEY CONCEPTS

  • The single biggest problem in communication is the illusion that it has taken place (Shaw)

  • How clear communication affects internal operations and customer experience

  • 7 Tools for Communication

  • How the lack of communication affects your work

  • Increase communication skills using PREP

  • Communicating poorly is bad manners

LEARNING OBJECTIVES

  • Demonstrate comprehension of 7 vital communication skills

  • Learn, practice and apply the PREP communication model for real-world scenarios

 

Sample Content