Communicating Clearly

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LEARNING OBJECTIVES

This module shares helpful tools on clarifying important messages. This training incorporates logic, humor and powerful tools that are actionable and cement concepts.

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KEY CONCEPTS

  • The single biggest problem in communication is the illusion that it has taken place (Shaw)

  • How clear communication affects internal operations and customer experience

  • 7 Tools for Communication

  • How the lack of communication affects your work

  • Increase communication skills using PREP

  • Communicating poorly is bad manners

 

Sample Content