Incivility

The Cost of Incivility

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LEARNING OBJECTIVES

This module explores several facets of incivility and its effect on team dynamics.

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KEY CONCEPTS

  • Recognizing the many faces of incivility

  • Group exercise: identifying/classifying uncivil behavior

  • Understanding the price of incivility

  • Social experiment (3 videos)

  • The collateral effect of incivility

  • Exploring the root cause of incivility

  • Toxic culture assessment

  • Understanding the difference between toxic and hostile

  • Preventing/repairing hostile work environments

  • Addressing the root cause of incivility

  • How the BMCBF series works