Course Content

Hello friends!

Thanks for attending our webinar on January 23, 2019. Many of you have requested a copy of the recording, so you’ll find that video immediately below. For your convenience, we’ve also included all of the course resources for this module, should you want to share this with your own teams.

We are confident this module will spark the beginning (or continuation) of rich dialogue and engagement with your teams. Also, keep in mind this module serves as a pattern for our other courses on a variety of topics that can improve culture and performance. If you enjoyed this course, you’ll love the rest of our content.

If you have any questions, please reach out to me directly.

With gratitude,

Chris Jones | 801.856.1822 | cjones@valuesworthsharing.com

Webinar Recording (1.23.19)

Course Content

The Cost of Incivility

BMCBF_The Hidden Cost of Incivility_Style 08 1920x1080.png

LEARNING OBJECTIVES

This module explores several facets of incivility and its effect on team dynamics.

KEY CONCEPTS

Recognizing the many faces of incivility
Group exercise: identifying/classifying uncivil behavior
Understanding the price of incivility
Social experiment (3 videos)
The collateral effect of incivility
Exploring the root cause of incivility
Toxic culture assessment
Understanding the difference between toxic and hostile
Preventing/repairing hostile work environments
Addressing the root cause of incivility
How the BMCBF series works

Course Introduction

Download Editable PPT Here

Download PDF with Presenter Notes

Download PPT Show

DOWNLOAD HANDOUT

In this short video, we’ll demonstrate our recommended approach to teaching this content. This video is designed for group facilitators only and is not appropriate for a learning audience.

Train the Trainer Video

Sample slides found in the TRAINING

Additional Curated Content

We’ve curated some of our favorite TED talks on the topic of workplace incivility. As you explore its impact on your business and how you might address this with your team, these thought leaders can provide additional insights.

Do you sometimes have your most creative ideas while folding laundry, washing dishes or doing nothing in particular? It's because when your body goes on autopilot, your brain gets busy forming new neural connections that connect ideas and solve problems. Learn to love being bored as Manoush Zomorodi explains the connection between spacing out and creativity.

Learn how you can use data and science to make work better at https://g.co/rework Dr. Christine Porath, associate professor at Georgetown University's McDonough School of Business, shares her research that shows how experiencing or observing uncivil behaviors at work can have major, negative impact on wellbeing, creativity, productivity, and performance.

Do you lift people up or hold them down? Based on research, Christine Porath shares the costs of incivility and how civility pays. She explains how incivility is a bug-it's contagious and we become carriers of it just by being around it. Christine reveals the true power of civility and how our little actions matter.

"The 3 C's: Civility, Communication, and Character" Diana Damron is a speaker, trainer, and coach whose focus is on what she calls "The 3 C's: Civility, Communication, and Character". As a former television anchor, reporter, and producer who has worked in both the public and private sectors, Diana has seen what happens to a work environment and the people in it when the importance of The 3 C's is not embraced.

How creating physiologically healthy workplaces can save thousands of lives and contribute 1.5 trillion dollars to the North American economy Andrew Faas is the author of The Bully's Trap, and an expert on how organizations can develop and establish psychologically safe workplaces and environments for workers.

Shelby Scarbrough talks about Civility as part of the TEDxNapaValley 2016 "Go Figure!" event. Find out more about Shelby and her work here - http://www.shelbyscarbrough.com/ Shelby's Event Photos are here - https://www.flickr.com/photos/tedxnapavalley/albums/72157667654397212 This video was produced by 20/20 Productions (http://www.2020productions.com/) in conjunction with 3 rock marketing (http://www.3rockmarketing.com) Shelby is an entrepreneur with a distinguished public service career.

In the mid-1980s, while Paul was away teaching in South Australia, his brother, Forrest Gathercoal, framed an idea for classroom management. When Paul returned in 1988, Forrest asked if he would provide feedback on his ideas. Paul agreed and began using his ideas in his professional life as a teacher and his personal life as a parent and co-head of family.

Clive is a Professor of Leadership and Organizational Behavior at Middlesex University in England. For the past seven years, he has studied the evidence and effects of toxic leadership, and in particular the influence of the presence of corporate psychopaths on various workplace outcomes, including on levels of conflict and bullying at work.

Additional Resources

One of our favorite no-nonsense thought leaders, Simon Sinek discusses factors that influence job satisfaction, longevity, and employee retention.

►This video interview was uploaded with the permission of the owner Impact Theory Thanks to Tom Bilyeu for providing the amazing interviews! Check him out at: https://www.youtube.com/TomBilyeu Simon Sinek speaking about life in today's workplace and leadership IT IS ONE OF THE BEST MOTIVATIONAL SPEECH THAT I EVER HEARD.

Chris Wragge reports on rudeness and morale in the workplace. Author Jason Ryan Dorsey further comments on workplace incivility, citing stress and fear of job loss as the chief causes.

According to researchers, rudeness, insults and bad manners are becoming the workplace norm. A large part of the reason for that could be the economy.

Dr. Jia Wang, associate professor in the Department of Educational Administration and Human Resource Development, examines the growing epidemic of workplace incivility through microaggressions visible in the modern workplace.

Articles of Note:

Article: The Lack of Manners In Today’s Society