Course Content

Hello friends!

Thanks for attending our webinar on January 23, 2019. Many of you have requested a copy of the recording, so you’ll find that video immediately below. For your convenience, we’ve also included all of the course resources for this module, should you want to share this with your own teams.

We are confident this module will spark the beginning (or continuation) of rich dialogue and engagement with your teams. Also, keep in mind this module serves as a pattern for our other courses on a variety of topics that can improve culture and performance. If you enjoyed this course, you’ll love the rest of our content.

If you have any questions, please reach out to me directly.

With gratitude,

Chris Jones | 801.856.1822 |

Webinar Recording (1.23.19)

Course Content

The Cost of Incivility

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This module explores several facets of incivility and its effect on team dynamics.



  • Recognizing the many faces of incivility

  • Group exercise: identifying/classifying uncivil behavior

  • Understanding the price of incivility

  • Social experiment (3 videos)

  • The collateral effect of incivility

  • Exploring the root cause of incivility

  • Toxic culture assessment

  • Understanding the difference between toxic and hostile

  • Preventing/repairing hostile work environments

  • Addressing the root cause of incivility

  • How the BMCBF series works

Course Introduction

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Download Editable PPT Here

Download PDF with Presenter Notes

Download PPT Show




In this short video, we’ll demonstrate our recommended approach to teaching this content. This video is designed for group facilitators only and is not appropriate for a learning audience.

Train the Trainer Video


Sample slides found in the TRAINING


Additional Curated Content


We’ve curated some of our favorite TED talks on the topic of workplace incivility. As you explore its impact on your business and how you might address this with your team, these thought leaders can provide additional insights.


Additional Resources

One of our favorite no-nonsense thought leaders, Simon Sinek discusses factors that influence job satisfaction, longevity, and employee retention.