Course Content


M0: The Cost of Incivility

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LEARNING OBJECTIVES

This module explores several facets of incivility and its effect on team dynamics.

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KEY CONCEPTS

  • Recognizing the many faces of incivility

  • Group exercise: identifying/classifying uncivil behavior

  • Understanding the price of incivility

  • Social experiment (3 videos)

  • The collateral effect of incivility

  • Exploring the root cause of incivility

  • Toxic culture assessment

  • Understanding the difference between toxic and hostile

  • Preventing/repairing hostile work environments

  • Addressing the root cause of incivility

  • How the BMCBF series works

Course Introduction

 
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DOWNLOAD HANDOUT

 
 
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In this short video, we’ll demonstrate our recommended approach to teaching this content. This video is designed for group facilitators only and is not appropriate for a learning audience.


 

Sample slides found in the TRAINING

 

 
 
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We’ve curated some of our favorite TED talks on the topic of workplace incivility. As you explore its impact on your business and how you might address this with your team, these thought leaders can provide additional insights.

 
 
 
 
 

Additional Resources

One of our favorite no-nonsense thought leaders, Simon Sinek discusses factors that influence job satisfaction, longevity, and employee retention.